REFUND POLICY
Not the one? It happens. We’re here to make things as easy as possible.
Return Cost
Return labels are at the expense of the customer and can be purchased via our online returns portal. Return rates may vary depending on your location and will be deducted from your refund amount upon processing your return.
Processing Time For Returns
Once your return has arrived at our Thai warehouse facility, please allow up to 5 business days for your return to be processed. You will be notified via email once your return has been processed.
Refunds
Returns are refunded back to the original form of payment and should appear in your bank account within 5-10 business days depending on your financial institution.
Sale Items
All sale items will not be able to get a refund. it may be exchanged to a gift card.
Faulty Item Returns
If you believe your item has a fault, please contact our Customer Service team with your order number and images of the fault. We classify an item as faulty if it has arrived damaged.
Exchanges
We are unable to facilitate exchanges. If you wish to change your size or style, we recommend you repurchase and return your original order for a refund or gift card in accordance with our return conditions. We know you’ll find something else to love.
Garment Returns Conditions
All returned items must be in original condition, unworn and unwashed, with the original tags attached. If the returned item/s do not meet these conditions, it may be returned to you at an additional charge.
In-store Returns
Store purchases can be returned in-store within 48 hours for a gift card or exchange only. Store purchases can be returned to our warehouse for a return to gift card only and are returned at the customer’s expense.
Online Returns In-store
Want to drop by? Online orders can be returned to any Metisse store for a return to gift card or exchange only within 30 days of receiving your online order.
Refused Duties & Taxes
If any applicable duties and taxes are not paid, the order will be returned to Metisse. A refund will be processed back to the original form of payment, minus a return fee and any custom charges paid to receive your order.
Refund of Duties & Taxes
Upon return of your items, any applicable customs, duties or taxes paid at checkout or upon receiving your order, will not be refunded by Metisse. We recommend contacting your local customs office for information on any possible customs and duties refunds that you may be eligible for within your country.
Returning Multiple Orders Within One Parcel
Items across multiple orders can be returned within one parcel. Please include all items within the one parcel, with the relevant returns information and fix the return label to the front of the parcel.
Fragrances
You spray, it stays (with you). Clothing must unworn and in the original packaging. Moral of the story? Sniff test in store to be sure.